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At the Bure Valley Railway we are committed to protecting the privacy of our customers. We will only use the information that we collect about you as permitted by law (in accordance with the Data Protection Act 1998). We collect information about you for two reasons:-
We will not contact you by e-mail in the future or add you to any of our mailing list unless you have given us your consent to do so
The type of information we will collect about you includes:
credit/debit card details
We will never collect sensitive information about you without your consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should email us using the online contact form. No personal or payment details will be retained on a permanent basis.
All order details submitted through this site are processed through and held on a secure server. All website content is held in a secure, password protected database, and accessed solely by authorised members of our staff.
Cancellations and Returns
Customers have a right to cancel their order from the date of the contract and up to 7 working days, starting from the day after they receive the goods. Money received will be returned within 30 days of the cancellation. The consumer may have to pay the cost of returning the goods. Please contact us by e-mail, post or fax should you wish to cancel your order.
Except for items that are advance orders, goods will be delivered within 28 days, although usually much more quickly. If this proves for whatever reason not to be possible, the customer will be informed immediately, and offered a full refund.
If you have an issue with any of our services or goods, please contact us either through the online contact form, or by telephone on 01263 733858. Complaints received by email will be acknowledged within 5 working days.
Consumer Contracts Regulations.
Bure Valley Models is a trading name of Bure Valley Railway (1991) Limited
Our Company Registration number is 02589211, Registered in with Companies House
Our VAT Registration number is 5950 545 19.
For further details of our terms and conditions, please see the separate link from the homepage.
We aim to provide the best possible service to all our customers. We have set up our website so as it clearly states which items we have in stock at any point in time, so once your order is placed and payment confirmed, (immediately in the case of debit/credit cards and usually five working days in the case of cheques for mail orders), we are able to post the goods to you on the same, or next available, working day.
Every item we send out is carefully and securely packaged to ensure your items reach you in the best possible condition.
We hope you'll find what you're looking for on our website or in our shop on Aylsham Station the terminus of the Bure Valley Railway. We aim to offer a friendly and helpful service and offer competitive prices.
We will be gradually expanding our website over the coming months so please do keep checking back.